Refund and Cancellation Policy:
- Refundable Period:
- Bookings are refundable if canceled up to 14 days before the rental date.
- Cancellation Fee:
- A cancellation fee of 10% of the total booking amount will be applied for cancellations made within the 14-day refundable period.
- Non-Refundable Bookings:
- Bookings canceled within 14 days of the rental date are non-refundable.
- Change of Booking Date:
- After the 14-day refundable period, changes to the booking date are permitted, subject to availability.
- Free of Charge Changes:
- Changes to the booking date made after the 14-day refundable period will incur no additional charges, provided the new date is available.
- Availability:
- All changes are subject to availability. The company will make reasonable efforts to accommodate date changes.
- Cancellation Notification:
- Cancellations must be notified in writing or via the online booking platform within the stipulated refundable period to qualify for a refund.
- Refund Processing Time:
- Refunds, when applicable, will be processed within 15 business days from the date of cancellation.
- Force Majeure:
- The company reserves the right to amend or cancel bookings in the event of circumstances beyond its control, such as natural disasters, government actions, or other force majeure events. In such cases, the company will provide a full refund or offer an alternative booking date.
- Applicable Law:
- This policy is governed by the laws of the United Arab Emirates (UAE), and any disputes arising out of or in connection with this policy shall be subject to the exclusive jurisdiction of the UAE courts.